Good work starts together.

For a project enquiry, provide your business name and ABN, contact person, site postcode and the stage of the project. Include the products or categories required and the intended delivery sequence. Tell us whether the enquiry is for a quotation, a specification question or a possible alternative to an already nominated item.

A useful schedule identifies each room, product name or SKU, size, finish and quantity. List accessories separately where compatibility matters: basin wastes, mixers, tops, cabinetry hardware or other necessary fittings. Flag any item whose specification is not yet settled.

If you are considering an alternative, state which characteristics must remain fixed and which can change. For example, a cabinet width, basin mounting method or nominated finish may be essential, while handle style is still open. Similar names or photographs are not enough to establish equivalent performance or fit.

Check technical drawings, installation instructions and any relevant model-specific compliance documentation with the responsible professional. Any accepted substitution should be recorded in the final schedule and approved through your project’s normal process before ordering.

Trade pricing, account approval, payment arrangements and any credit terms are considered individually and must be confirmed in writing. Submitting the form does not create a credit facility or guarantee a discount. Use the agreed quotation and order confirmation as the record of what has been accepted.

For staged work, identify which items are needed at each stage and where they will be received. Explain site access, unloading arrangements, building booking requirements and who is authorised to accept the delivery. Confirm availability and timing for the actual order rather than relying on a project-wide assumption.

Use a consistent project reference in correspondence and keep the approved schedule, quotation, order confirmation and changes together. When requesting a change, identify the original item and its proposed replacement, including quantity and finish. Ask for confirmation before treating the change as accepted.

If goods arrive damaged or do not match the order, record the affected lines and contact us with the order reference. The delivery guide and returns information explain the next steps. For an existing order, use order support rather than starting a second trade application.